Frequently Asked Questions
Quick answers to the most common questions about ordering, delivery, returns, and using products from LibidoBalance.
Orders
Do I need to be 18+ to order?
Yes. Our products are intended for adults only. By placing an order, you confirm you are at least 18 years old.
Can I cancel or change my order?
If your order has not yet been dispatched, we’ll do our best to cancel or update it. Email us as soon as possible at hello@libidobalance.com. If it has already shipped, please follow the returns process after delivery (if eligible).
What payment methods do you accept?
Available payment methods are shown at checkout and can vary by country. We typically accept major cards and other local options where available.
Shipping
Where do you ship from?
We ship across the EU from Bulgaria.
How long does delivery take?
Delivery times depend on your location. Estimated delivery windows are shown at checkout. Please note these are estimates and may vary due to carrier delays or peak periods.
Do you offer free shipping?
Yes. We offer free shipping on orders over €99. Shipping costs (if any) are calculated at checkout.
Will I receive tracking?
Where available, tracking is sent by email once your order has been dispatched. Tracking updates may take up to 24 hours to appear.
Returns & refunds
Can I return my order?
You can request a return within 14 days of receiving your order, subject to eligibility. For health and hygiene reasons, many products can only be returned if they are unopened, unused, and sealed. Please see our Returns & Refund Policy.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery at hello@libidobalance.com with your order number and clear photos of the item, packaging, and shipping label. We’ll help you quickly.
When will I receive my refund?
If approved, refunds are issued to the original payment method. Bank processing times vary, but refunds are typically processed within 5–10 business days after approval.
Products & use
Are your supplements “clinically proven”?
We don’t rely on hype claims. We focus on clear product info, responsible use, and quality-led selection. Always check the label and ingredient list before use.
How do I use supplements safely?
Always follow the label directions and do not exceed the recommended daily dose. If you are pregnant, breastfeeding, taking medication, or have a medical condition, consult a healthcare professional before use.
Can I take multiple products together?
Some products may overlap in ingredients. If you plan to combine supplements, compare labels first and consider checking with a healthcare professional, especially if you take medication.
Do you guarantee results?
No. Individual experiences vary. Our products are designed to support wellbeing and vitality routines, but outcomes depend on many factors such as lifestyle, diet, sleep, and consistency.
How should I store products?
Store in a cool, dry place away from direct sunlight. Keep out of reach of children. Check each product label for any specific storage instructions.
Support
How can I contact you?
Email us at hello@libidobalance.com. Please include your order number for faster help.