Cookie Policy

This Cookie Policy explains how LibidoBalance.com (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website. It also explains your choices and how to change them at any time.

1. Who we are

The website is operated by GR-Bulgaria Ltd, William Gladstone street 37, Sredec region, 1000 Sofia city, Bulgaria. VAT/Company ID: BG202719815.
Contact: hello@libidobalance.com

2. What are cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies (such as pixels, tags, SDKs, or local storage) can perform comparable functions. In this policy, we refer to all of these as “cookies” unless stated otherwise.

3. Why we use cookies

We use cookies to:

  • Make the Site work properly (e.g., shopping cart, checkout, security).
  • Remember your preferences (e.g., language, region, cookie choices).
  • Measure Site performance and improve the user experience (analytics).
  • Help us understand which marketing works and, if you consent, show relevant ads (advertising).

4. Types of cookies we use

Strictly necessary cookies

These cookies are required for the Site to function and cannot be switched off in our systems. They are usually set in response to actions you make, such as setting privacy preferences, logging in, filling in forms, adding items to your cart, or using checkout. We use these cookies based on our legitimate interest in operating a secure, functional store.

Preference cookies

These cookies allow the Site to remember choices you make (such as language or region) and provide enhanced, more personalised features. Where required, we ask for your consent before using these cookies.

Analytics cookies

These cookies help us understand how visitors use the Site so we can improve performance and content. We use Google Analytics 4 (GA4) for measurement. Where required by law, analytics cookies are used only with your consent.

Marketing and advertising cookies

These cookies may be set through our Site by advertising partners to measure ad performance and, if enabled, help show relevant ads. We use the Meta Pixel for measurement and advertising features. Where required by law, these cookies are used only with your consent.

5. Shopify and essential commerce cookies

Our store is hosted on Shopify. Shopify uses cookies that are necessary for core store functions, such as keeping your cart working, enabling checkout, and helping with fraud prevention and security.

6. Cookie consent and your choices

When you first visit our Site, you will see a cookie banner that lets you accept, reject, or manage cookie preferences (except strictly necessary cookies). Where required, we do not set non-essential cookies unless you consent.

You can change your cookie preferences at any time by using our Cookie Settings option in the cookie banner or via a link in the Site footer (if available). You can also control cookies via your browser settings, although blocking some cookies may affect Site functionality.

7. How long cookies stay on your device

Some cookies are deleted when you close your browser (“session cookies”). Others remain for a set period or until you delete them (“persistent cookies”). Retention depends on the cookie’s purpose and provider.

8. International data transfers

Some partners (including Shopify, Google, and Meta) may process data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) may be used in line with data protection law.

9. Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. The “Last updated” date at the top shows when it was last revised.

10. Contact

If you have questions about our use of cookies, contact us at hello@libidobalance.com.